Reviving a Struggling Call Center: From Crisis to Peak Performance

Imagine a call center with over 350 employees, teetering on the brink of collapse after eight tough years. The situation was grim.

Revitalizing Culture to Improve Engagement and Performance

Our client was hit hard by the results of their end-of-year survey. They were grappling with significant issues.

Transforming a New VP and Leadership Team for Success

After conducting a critical culture survey for a newly merged business unit, we uncovered a significant issue.

Navigating a Hostile Acquisition with Transparency and Trust

Integrating a newly acquired manufacturing facility following a hostile takeover was a complex challenge.

Elevating Operational Excellence by Transforming Customer Service

A workforce of 1,600 customer service agents was facing a critical set of challenges. Skill and talent gaps were widespread.

Executive Alignment for Growth & Efficiency

A rapidly growing non-profit, still in its early stages, faced significant hurdles as it struggled to keep pace with its own expansion.